Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

PUAECO004 Mapping and Delivery Guide
Operate computer aided dispatch system

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency PUAECO004 - Operate computer aided dispatch system
Description
Employability Skills
Learning Outcomes and Application This unit of competency involves the skills and knowledge required to operate and identify faults in the organisation's computer aided dispatch system. It includes operating a Computer Aided Dispatch (CAD) system and identifying faults in the CAD.The unit applies to emergency communications centre personnel who use a variety of computer aided dispatch systems.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Emergency Communications
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Operatecomputer aideddispatch system
  • Computer Aided Dispatch (CAD) system, log on and shift change protocols are implemented, in accordance with organisational procedures
       
Element: CAD and other interfaces and associated equipment are set up, in accordance with organisational instructions and is navigated for optimum operation
       
Element: CAD is interrogated to retrieve required information
       
Element: Data is accurately recorded, in accordance with organisational procedures
       
Element: Relevant data and/or information is continually monitored, maintained and updated, in accordance with organisational protocols
       
Element: Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity
       
Element: Incident completion processes are implemented in CAD, in accordance with organisational procedures
       
Element: Equipment is used safely, in accordance with organisational procedures and instructions
       
Element: Identify faults in computer aided dispatch system
  • Technical faults in CAD are identified and appropriate action is taken, in accordance with organisational procedures
       
Element: Backup systems are utilised when primary system fails
       
Element: Deficiencies or opportunities for improvement are reported, in accordance with organisational policies and procedures
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions may be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Computer Aided Dispatch (CAD) system, log on and shift change protocols are implemented, in accordance with organisational procedures 
 
 
 
 
 
 
 
Technical faults in CAD are identified and appropriate action is taken, in accordance with organisational procedures 
 
 

Forms

Assessment Cover Sheet

PUAECO004 - Operate computer aided dispatch system
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

PUAECO004 - Operate computer aided dispatch system

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: